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Chatbots in customer service: what's possible today

KI & Automatisierung 24.06.2026

Modern AI chatbots understand your content and answer in natural language. An overview.

The days of rigid click-bots are over. Modern AI assistants know your website content, answer in natural language and route complex cases to your team.

Properly integrated, they significantly reduce standard enquiries and are available around the clock — without losing sight of your brand. What matters: data protection and clear limits on what the bot may do.

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